Last updated: 1 August 2026
These Website Terms and Conditions of Sale apply when you access www.polishup.com.au or purchase products from Polish Up through our website, by telephone, by email or through another sales channel operated by us.
Polish Up is operated by:
Consolidated Supply Pty Ltd as trustee for Ravs Trust trading as Polish Up
ABN: 32 997 738 060
Address: 7/42 Lysaght Street, Coolum Beach QLD 4573
Telephone: 1800 780 666
Email: info@polishup.com.au
By placing an order with Polish Up, you agree to these Terms and Conditions.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
1. Definitions
In these Terms:
- Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- Customer, you or your means the person or organisation purchasing products from Polish Up.
- Polish Up, we, us or our means Consolidated Supply Pty Ltd as trustee for Ravs Trust trading as Polish Up.
- Product means a product offered or supplied by Polish Up.
- Website means www.polishup.com.au and its associated pages.
2. Eligibility to place an order
By placing an order, you confirm that:
- you are at least 18 years of age or have the permission and supervision of a parent or legal guardian
- the information you provide is complete and accurate
- you are authorised to use the selected payment method
- where you purchase on behalf of a business or organisation, you have authority to bind that organisation
Polish Up may request reasonable information to verify an order, delivery address or payment before dispatch.
3. Product information
Polish Up makes reasonable efforts to ensure product descriptions, specifications, photographs, prices and availability information are accurate.
Product colours and finishes may appear slightly different because of lighting, photography, screen settings, manufacturing variations or the material being displayed.
Measurements, capacities, weights and dimensions described as approximate should be treated as reasonable estimates.
Product photographs may show optional accessories, consumables, packaging or demonstration materials that are not included. The written product description and the “what is included” information determine what is supplied.
If there is a material error in a product listing, Polish Up will contact the customer before supplying the affected product.
4. Choosing suitable products
Polishing results depend on factors including:
- the material being polished
- the existing condition of the surface
- the machine and spindle being used
- wheel diameter, construction and rated speed
- compound or abrasive selection
- operator technique
- previous coatings, contamination or damage
Customers should review product specifications and compatibility information before purchasing.
If you ask Polish Up to recommend a product for a particular purpose, please provide complete and accurate information about the material, machine, dimensions, speed, application and desired result.
Where a customer makes a particular intended purpose known and reasonably relies on our skill or judgement, applicable rights under the Australian Consumer Law continue to apply.
5. Orders and contract formation
Submitting an order constitutes an offer to purchase the selected products under these Terms.
An automated order confirmation acknowledges that Polish Up has received the order. It does not necessarily mean that the order has been accepted or dispatched.
An order is accepted when Polish Up:
- sends confirmation that the order has been dispatched
- confirms that the order is ready for collection
- otherwise expressly confirms acceptance in writing
Polish Up may contact the customer before acceptance where product availability, pricing, freight, payment, delivery or product suitability requires clarification.
6. When an order may not be accepted
Before dispatch, Polish Up may decline or cancel an order where:
- the product is unavailable
- the listing contains a material pricing or product-information error
- payment cannot be authorised or verified
- the order appears fraudulent or unauthorised
- the delivery address is incomplete, invalid or outside available delivery areas
- the product cannot be transported safely or lawfully to the destination
- the quantity ordered is not reasonably available
- a legal, regulatory, carrier or safety restriction applies
If Polish Up cancels an order after payment has been received, the amount paid for the cancelled products and any associated delivery charges will be refunded.
7. Prices and GST
Unless clearly stated otherwise, prices displayed by Polish Up are in Australian dollars and include Goods and Services Tax where applicable.
Delivery charges and optional services are displayed separately before the customer completes checkout.
International customers may be responsible for import duties, taxes, customs charges, brokerage fees and other destination-country charges.
Polish Up may change website prices at any time. A price change will not affect an order that has already been accepted, except where the customer agrees to a change or a clear and genuine pricing error must be resolved before acceptance.
8. Pricing and listing errors
Despite reasonable care, a product may occasionally be displayed with an incorrect price, specification, image, description, shipping charge or availability status.
If a material error is discovered before the order is accepted, Polish Up may:
- contact the customer and offer to proceed using the corrected information
- offer a suitable alternative
- cancel the affected product or order and provide a refund
Polish Up will not substitute a materially different product without the customer’s agreement.
9. Payment
Customers may pay using the payment methods displayed during checkout or otherwise agreed with Polish Up.
Available payment methods may change from time to time.
Payment must be authorised and cleared before dispatch unless Polish Up has approved other written payment terms.
Payments may be processed by independent payment providers. Those providers may apply their own terms, privacy policies, fraud-prevention checks and transaction procedures.
If a payment is reversed, dishonoured, charged back or found to be unauthorised, Polish Up may suspend or cancel the affected order to the extent permitted by law.
10. Website accounts
Customers may be able to purchase as a guest or create a website account.
Customers are responsible for:
- providing accurate account information
- keeping login details secure
- notifying Polish Up of suspected unauthorised account access
- ensuring account contact and delivery details remain current
Polish Up may suspend an account that appears to be fraudulent, compromised or used in a way that breaches these Terms.
11. Stock availability
Stock information is provided in good faith but may occasionally be affected by simultaneous orders, stock-counting errors, damaged stock or supplier delays.
If a product becomes unavailable after an order is placed, Polish Up may offer:
- a revised estimated supply date
- a suitable alternative product
- partial dispatch of the available products
- a refund for the unavailable product
- cancellation and refund of the affected order
The customer is not required to accept a substitute product.
12. Shipping and delivery
Shipping charges, dispatch procedures, delivery estimates, tracking, lost parcels and damaged deliveries are addressed in the Polish Up Shipping and Delivery Policy.
In-stock orders are normally dispatched within one to two business days after cleared payment, but this is an estimated processing period rather than a guaranteed delivery date.
Delivery estimates may be affected by destination, carrier conditions, parcel dimensions, public holidays, peak periods, weather events and circumstances outside Polish Up’s reasonable control.
If a material delay occurs, Polish Up will work with the customer to provide an appropriate solution under these Terms and applicable law.
13. Incorrect delivery information
Customers must check their delivery information before submitting an order.
Contact Polish Up immediately if an address needs to be corrected. Changes may not be possible after packing or dispatch.
The customer may be responsible for reasonable carrier charges arising from an incorrect or incomplete address supplied by the customer, including redirection, return-to-sender or redelivery charges.
This does not apply where the addressing error was caused by Polish Up.
14. Risk of loss or damage during delivery
Polish Up is responsible for arranging delivery using the selected or agreed delivery method.
If an order purchased directly from Polish Up is lost or damaged during delivery, contact us so that we can investigate the matter and provide an appropriate remedy.
Customers should not be required to resolve a legitimate lost or damaged delivery claim independently with the carrier, although reasonable cooperation and information may be required for the investigation.
15. Returns, refunds and consumer guarantees
Products supplied by Polish Up come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, a customer may be entitled to a repair, replacement, refund, compensation or another remedy where a product:
- is faulty or unsafe
- is not of acceptable quality
- does not match its description
- is not fit for its normal purpose
- is not fit for a particular disclosed purpose
- does not meet an applicable express warranty
Polish Up’s voluntary 30-day change-of-mind conditions are separate from, and do not limit, rights under the Australian Consumer Law.
Further information is provided in the Polish Up Returns, Refunds and Consumer Guarantees Policy.
16. Product warranties
Powered machines are generally supplied with a 12-month warranty unless a different warranty period is clearly stated on the relevant product page or warranty document.
A stated warranty period is additional to any rights and remedies available under the Australian Consumer Law.
Warranty coverage may not apply to problems caused by:
- normal wear and tear
- misuse or unreasonable use
- incorrect assembly or installation
- overloading
- incorrect voltage or electrical supply
- use with unsuitable or incorrectly rated accessories
- failure to follow operating or safety instructions
- accidental damage
- unauthorised modification or repair
- inadequate maintenance or cleaning
An exclusion applies only to the extent that the excluded event caused or contributed to the problem.
Further details are provided in the Polish Up Warranty Information Policy.
17. Safe product use
Polishing machines, rotating equipment, abrasive products, compounds and chemicals must be selected, assembled and used safely.
Customers and operators must:
- read and follow product instructions and safety warnings
- use suitable personal protective equipment
- ensure wheels and accessories are compatible with the machine
- observe maximum rated speeds
- fit guards and safety equipment where supplied or required
- inspect products before use
- keep loose clothing, hair and jewellery away from rotating equipment
- stop using equipment that appears damaged, unsafe or abnormal
- keep products away from children and unauthorised users
Product information on the Website is general information and does not replace the manufacturer’s instructions, safety data sheet, operating manual, workplace procedure or professional safety advice.
18. Electrical products
Electrical products must be used with a compatible electrical supply and in accordance with applicable instructions and safety requirements.
Electrical installation, modification or repair work must be carried out by an appropriately qualified person where required by law.
International customers are responsible for checking local voltage, frequency, plug, certification and electrical requirements before purchasing.
19. Compounds, chemicals and safety information
Customers must read product labels, instructions and available safety data sheets before using compounds, cleaners, liquids or chemical products.
Products must be stored, handled, transported and disposed of in accordance with their instructions and applicable safety requirements.
Some products may be subject to shipping restrictions or may be unsuitable for air freight or international delivery.
20. Promotions, coupons and discounts
Promotions and coupon codes are subject to the terms displayed with the relevant offer.
Unless otherwise stated:
- a promotion applies only during the advertised period
- minimum-spend requirements exclude shipping charges
- a coupon cannot be exchanged for cash
- only one coupon may be used per order
- some products, brands or categories may be excluded
- discounts apply only to eligible product prices
- promotions are subject to product availability
- international orders may be excluded
Nothing in this section permits Polish Up to withdraw an accepted promotion in a misleading or unfair manner.
21. Free gifts and promotional products
Where an order includes a free gift or promotional product, the applicable offer terms will identify the qualifying requirements.
If qualifying products are returned under the voluntary change-of-mind policy, the free gift must also be returned unused and in resaleable condition. If it is not returned, its stated value may be deducted from a voluntary change-of-mind refund.
This condition does not reduce a customer’s rights where the original product is faulty or otherwise covered by the Australian Consumer Law.
22. Product reviews and customer content
Customers may be invited to submit reviews, photographs, questions or other content.
Content submitted must not:
- be knowingly false or misleading
- infringe another person’s intellectual property or privacy
- contain unlawful, abusive, discriminatory or defamatory material
- contain spam, malware or unrelated commercial promotion
Polish Up may moderate or remove content for legitimate legal, security or relevance reasons. We will not suppress genuine negative reviews merely because they are unfavourable.
By submitting content, the customer grants Polish Up a non-exclusive, royalty-free licence to display and reproduce that content for operating and promoting Polish Up, subject to applicable privacy law.
23. Website availability
Polish Up aims to keep the Website accurate and available but does not guarantee uninterrupted or error-free access.
The Website may occasionally be unavailable because of maintenance, upgrades, security issues, internet interruptions or circumstances outside our reasonable control.
Polish Up may correct website errors and make reasonable changes to website content without notice. Changes to these Terms will not operate retrospectively against an order already accepted.
24. Links to third-party websites
The Website may include links to manufacturers, payment providers, carriers, social-media platforms or other third-party websites.
These links are provided for convenience. Polish Up does not control third-party websites and is not responsible for their independent content, security, availability, terms or privacy practices.
25. Intellectual property
Unless otherwise stated, Website content including text, graphics, branding, photographs, videos, page layouts and original product information is owned by or licensed to Polish Up.
Customers may view, print or save Website content for personal purchasing and product-reference purposes.
Website content must not be commercially copied, republished, modified, scraped or distributed without written permission, except where permitted by law.
Third-party trademarks and product names remain the property of their respective owners.
26. Prohibited website use
You must not:
- use the Website for unlawful or fraudulent purposes
- attempt to gain unauthorised access to the Website or related systems
- introduce malware, harmful code or automated attacks
- interfere with website operation or security
- use automated tools to extract substantial amounts of content or data without permission
- impersonate another person or provide deliberately false information
27. Customer-caused loss or damage
To the extent permitted by law, Polish Up is not responsible for loss or damage to the extent it was caused by:
- customer misuse or unreasonable use
- incorrect installation, assembly or operation
- failure to follow instructions or safety warnings
- use of incompatible or incorrectly rated accessories
- unauthorised modification or repair
- inaccurate or incomplete information supplied by the customer
Nothing in this section excludes liability that cannot lawfully be excluded.
28. Events outside reasonable control
Polish Up may experience delay or inability to perform an obligation because of events outside our reasonable control, including natural disasters, severe weather, fire, flood, transport disruption, carrier failure, industrial action, government restrictions, supply-chain interruptions, power failure or telecommunications failure.
Where such an event materially affects an order, Polish Up will make reasonable efforts to:
- notify the customer
- provide updated information
- offer an alternative where reasonably available
- allow cancellation and refund of affected unshipped products where the delay becomes unreasonable
29. International orders
Polish Up primarily supplies customers within Australia. International orders may be accepted in limited circumstances after product eligibility and freight have been confirmed.
International customers are responsible for checking:
- local import restrictions
- electrical and product standards
- voltage and plug compatibility
- customs requirements
- duties, taxes and clearance charges
Polish Up may cancel and refund an international order where the product cannot lawfully, safely or reasonably be delivered to the destination.
Nothing in these Terms excludes any mandatory rights that apply under Australian law or the law of the customer’s location.
30. Privacy
Personal information collected through the Website or during a transaction is handled in accordance with the Polish Up Privacy Policy.
Payment providers, carriers, website service providers and other suppliers may receive information where reasonably necessary to process payment, deliver products, secure the Website or provide requested services.
31. Complaints and dispute resolution
Polish Up aims to resolve complaints fairly and promptly.
To make a complaint, contact us and provide:
- your name and contact details
- your order number
- a clear description of the issue
- the outcome you are seeking
- supporting photographs, video or documents where relevant
Polish Up will review the available information and respond within a reasonable period.
Nothing in this section prevents a customer from contacting a consumer protection agency, tribunal, court or another body with jurisdiction.
32. Changes to these Terms
Polish Up may update these Terms to reflect changes to the Website, business practices or applicable law.
The Terms applying to an order are normally those published or provided when the order was placed.
A later change will not retrospectively remove or reduce rights associated with an accepted order.
33. Severability
If a provision of these Terms is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary. The remaining provisions will continue to operate.
34. Governing law
These Terms are governed by the laws applying in Queensland, Australia.
The parties submit to the courts and tribunals with jurisdiction in Queensland, subject to any mandatory rights a customer has to bring a matter elsewhere.
35. Contact Polish Up
Consolidated Supply Pty Ltd as trustee for Ravs Trust trading as Polish Up
ABN: 32 997 738 060
Address: 7/42 Lysaght Street, Coolum Beach QLD 4573
Telephone: 1800 780 666
Email: info@polishup.com.au
Website: www.polishup.com.au