Last updated: 1 August 2026
This Shipping and Delivery Policy applies to products purchased from Polish Up through www.polishup.com.au, by telephone, by email or through another sales channel operated by us.
Polish Up is operated by:
Consolidated Supply Pty Ltd as trustee for Ravs Trust trading as Polish Up
ABN: 32 997 738 060
Address: 7/42 Lysaght Street, Coolum Beach QLD 4573
Telephone: 1800 780 666
Email: info@polishup.com.au
This policy operates in addition to any rights and remedies available under the Australian Consumer Law.
1. Australian deliveries
Polish Up delivers throughout Australia using Australia Post and selected courier services.
The carrier used for an order may depend on:
- the delivery address
- parcel size and weight
- the products ordered
- whether the order contains restricted goods
- whether the destination is metropolitan, regional or remote
We may change the delivery service where another available service is safer, more suitable or more economical for the order.
2. Shipping charges
Available shipping options and charges are normally displayed during checkout before payment is completed.
Shipping charges may be calculated according to the order value, parcel weight, dimensions, destination, carrier requirements and the products purchased.
A Flat Rate postage option
a Flat Rate postage option may be available for eligible Australian orders. This option does not apply automatically to every order or destination.
Eligibility may depend on:
- Live activation of the rate on the Polish Up website
- the products ordered
- the combined parcel size and weight
- the delivery postcode
- carrier limits
- dangerous or restricted-goods requirements
The shipping options displayed at checkout will determine whether an order qualifies.
3. Free-shipping promotions
Polish Up may occasionally offer free shipping on selected products, categories or orders.
Unless the promotion states otherwise:
- free shipping applies only to eligible Australian delivery addresses
- minimum-spend requirements exclude shipping charges
- bulky, oversized, unusually heavy or restricted products may be excluded
- remote-area surcharges may apply
- international orders are excluded
- the promotion cannot be exchanged for cash or a shipping credit
The specific terms displayed with each promotion apply in addition to this policy.
4. Order processing and dispatch
In-stock orders are normally dispatched within one to two business days after cleared payment has been received.
Business days exclude weekends and Queensland public holidays.
Orders placed late in the day, on weekends or on public holidays will normally begin processing on the next business day.
Dispatch may take longer where:
- an order requires additional checking or careful packing
- a product is temporarily unavailable
- payment has not cleared
- delivery details need to be confirmed
- the order includes a special-order product
- a product requires specialised or dangerous-goods transport
- there are circumstances outside our reasonable control
If a material delay becomes known, we will make reasonable efforts to contact the customer and provide available options.
5. Stock availability and backorders
Product availability information is provided in good faith but may occasionally be incorrect because of stock-counting errors, simultaneous orders, damaged stock or supplier delays.
If a product cannot be supplied within the expected period, Polish Up may contact the customer to offer:
- a revised estimated supply date
- a suitable alternative product
- partial dispatch of the available products
- cancellation and refund of the unavailable product
- cancellation and refund of the affected order
We will not substitute a materially different product without the customer’s agreement.
6. Delivery timeframes
Delivery time begins after an order has been dispatched. It is separate from our order-processing time.
Delivery estimates depend on the carrier, destination, parcel type and prevailing transport conditions. Any delivery date or timeframe shown by Polish Up or a carrier is an estimate unless expressly confirmed otherwise in writing.
Regional and remote destinations generally take longer than metropolitan deliveries.
Weather, natural disasters, transport interruptions, public holidays, peak shopping periods and carrier network delays may affect delivery.
7. Tracking information
Tracking information will normally be provided by email when it is available from the carrier.
Customers are responsible for providing a current and correctly entered email address and telephone number.
Tracking information may take several hours after dispatch to begin displaying movement.
8. Delivery addresses
Customers must provide a complete and accurate delivery address.
Before submitting an order, please check:
- the recipient’s full name
- street number and street name
- unit, suite or business name where applicable
- suburb, state and postcode
- telephone number
- any necessary delivery instructions
Contact Polish Up immediately if an address needs to be corrected. Once an order has been packed or dispatched, we may be unable to change it.
Additional carrier, redirection, return-to-sender or redelivery charges resulting from an incorrect or incomplete address may be payable by the customer, except where the addressing error was caused by Polish Up.
9. PO boxes and parcel lockers
Some products cannot be delivered to a PO box or parcel locker because of their size, weight, value or carrier requirements.
Where a physical street address is required, Polish Up will contact the customer before dispatch.
10. Authority to leave and unattended delivery
Some carriers may offer authority-to-leave or safe-drop delivery.
Where the customer requests or authorises unattended delivery, the carrier may leave the parcel in a location it considers reasonably safe.
Customers should avoid requesting unattended delivery where:
- the delivery location is exposed to weather
- the parcel will be visible from the street
- public access is unrestricted
- the order is valuable, fragile or difficult to replace
Nothing in this section excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
11. Large, heavy and bulky products
Large, heavy or bulky products may require a specialised courier, manual freight quotation or delivery to a commercial address.
Additional charges may apply for:
- remote destinations
- residential delivery of commercial freight
- tailgate or lifting services
- redelivery
- limited-access locations
- delivery appointments
Where the shipping price calculated during checkout is materially incorrect for a large or unusual order, Polish Up will contact the customer before dispatch. The customer may accept the revised charge or cancel the affected order for a refund.
12. Restricted and dangerous goods
Some polishing compounds, liquids, chemicals, batteries or related products may be subject to carrier, road, aviation, postal or international transport restrictions.
These products may:
- be available only for road transport
- be unavailable to certain postcodes
- require specialised packaging or labelling
- require a different carrier
- be excluded from express delivery
- be unavailable for international delivery
Polish Up may cancel or adjust a delivery method where the original method would not comply with applicable transport or safety requirements.
13. Split deliveries
Polish Up may dispatch an order in more than one parcel where products are stored separately, have different transport requirements or cannot safely be packed together.
Where practical, tracking details will be supplied for each parcel.
14. Delayed deliveries
Contact Polish Up if tracking has not updated for an unusual period or the parcel has not arrived within the carrier’s expected delivery window.
We will make reasonable enquiries with the carrier and keep the customer informed of available information.
If an order cannot be supplied within the agreed period or a reasonable time, Polish Up will work with the customer to provide an appropriate solution, which may include continued delivery, replacement or refund depending on the circumstances and applicable law.
15. Lost parcels
A parcel may need to be formally investigated by the carrier before it can be treated as lost.
Customers may be asked to:
- check around the delivery property
- check with household members, neighbours or reception staff
- confirm the delivery address
- provide a signed declaration or other reasonable information required by the carrier
Polish Up remains the customer’s point of contact for orders purchased directly from us. We will not simply direct customers to resolve a lost-parcel matter independently with the carrier.
Where an order is confirmed lost, Polish Up will determine an appropriate remedy in accordance with the circumstances and the Australian Consumer Law.
16. Products damaged during delivery
Please inspect delivered parcels as soon as reasonably possible.
If a product arrives damaged, contact Polish Up promptly and provide:
- the order number
- a description of the damage
- photographs of the product
- photographs of the external and internal packaging
- photographs of the shipping label
Please retain the product and packaging until Polish Up confirms whether they are required for assessment or a carrier claim.
Do not continue using a machine or electrical product that appears unsafe or has been damaged during transport.
17. Undeliverable and returned parcels
A parcel may be returned to Polish Up where:
- the delivery address is incorrect or incomplete
- the recipient is unavailable
- the parcel is not collected within the carrier’s collection period
- delivery is refused
- the carrier cannot safely access the property
Polish Up will contact the customer after the parcel is returned.
Where the return was not caused by Polish Up or the carrier, the customer may be required to pay the reasonable cost of redelivery.
18. Order cancellation before dispatch
Contact Polish Up immediately if you wish to cancel an order.
We will make reasonable efforts to cancel an order that has not entered packing or dispatch.
Once an order has been dispatched, cancellation may no longer be possible. The order may instead need to be handled under our Returns, Refunds and Consumer Guarantees Policy.
19. International orders
Polish Up primarily supplies customers within Australia. International orders are accepted only in limited circumstances and should be confirmed with us before purchase.
International product eligibility, freight charges and estimated delivery timeframes are assessed individually.
Some machines, electrical products, compounds, liquids, chemicals, batteries and restricted products cannot be shipped internationally.
International customers are responsible for checking:
- local product and electrical requirements
- import restrictions
- customs requirements
- duties and taxes
- brokerage and clearance fees
Unless expressly agreed otherwise, import duties, local taxes, customs charges and clearance fees are payable by the recipient and are not included in the product or shipping price.
Polish Up may cancel and refund an international order where the product cannot lawfully, safely or reasonably be delivered to the destination.
20. Contact us
For delivery enquiries, contact:
Polish Up
Email: info@polishup.com.au
Telephone: 1800 780 666
Address: 7/42 Lysaght Street, Coolum Beach QLD 4573
Please include your name and order number so we can assist you efficiently.