Privacy and Cookies Policy

Last updated: 1 August 2026

This Privacy and Cookies Policy explains how Polish Up collects, holds, uses, discloses and protects personal information when you visit our website, contact us, create an account, place an order, subscribe to marketing or otherwise deal with us.

Polish Up is operated by:
Consolidated Supply Pty Ltd as trustee for Ravs Trust trading as Polish Up
ABN: 32 997 738 060
Address: 7/42 Lysaght Street, Coolum Beach QLD 4573
Telephone: 1800 780 666
Email: info@polishup.com.au
Website: www.polishup.com.au

Polish Up is committed to handling personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements. Where they do not formally apply to a particular activity, we intend to follow the practices described in this policy.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you deal with Polish Up, personal information may include your name, address, telephone number, email address, order history, account information and communications with us.

2. Personal information we may collect

We may collect and hold information including:

• your full name
• billing and delivery addresses
• email address
• telephone number
• business name, ABN and position where you purchase for a business
• website account username and account details
• products viewed, purchased, returned or reviewed
• order numbers, invoices and transaction records
• delivery instructions and tracking information
• payment status and limited payment-related information
• customer enquiries, complaints and warranty claims
• photographs or videos supplied in connection with product advice, damage, returns or warranty assessment
• newsletter subscription and marketing preferences
• competition, survey, promotion or review responses
• IP address, browser, device and approximate location information
• website activity, referring pages and advertising interactions
• fraud-prevention, security and account-access information
• any other information you voluntarily provide to us

3. Information about payments

Payments may be processed through third-party payment providers available during checkout.

Polish Up generally does not receive or store your complete credit or debit card number when payment is processed by an independent payment provider. We may receive limited information such as:

• payment status
• transaction reference
• payment method
• limited card information such as card type or final digits
• fraud or payment-verification results

Payment providers handle information under their own privacy policies, security standards and terms.

4. Sensitive information

Polish Up does not normally seek sensitive information such as health information, racial or ethnic origin, political opinions, religious beliefs or biometric information.

If you voluntarily provide sensitive information—for example, information about an injury associated with a product complaint—we will only use or disclose it where reasonably necessary to handle the matter, where you have consented, or where permitted or required by law.

5. How we collect personal information

We usually collect personal information directly from you when you:

• place an order
• create or update a website account
• contact us by telephone, email, website form, chat or social media
• subscribe to our newsletter
• request product advice
• submit a review or comment
• make a return, warranty claim or complaint
• enter a promotion, survey or competition
• visit or interact with our website

We may also receive personal information from:

• payment providers
• Australia Post and other delivery providers
• marketplaces or sales platforms through which you purchased
• analytics, advertising and website-security providers
• a business or person purchasing on your behalf
• publicly available sources where lawful and appropriate

6. Information collected automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, tags, server logs and similar technologies.

This may include:

• IP address
• browser and device type
• operating system
• screen size and device settings
• pages viewed
• products viewed or added to cart
• date and time of visits
• referring website or advertising source
• approximate geographic region
• website searches
• checkout progress
• interaction with emails and advertisements
• security, error and performance information

7. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

• provide products and services
• process and fulfil orders
• take and verify payment
• arrange packing, delivery and tracking
• communicate about orders and deliveries
• provide product-selection and technical assistance
• manage customer accounts
• handle returns, refunds, complaints and warranty claims
• detect and prevent fraud, misuse and unauthorised access
• secure, maintain and improve the website
• measure website and marketing performance
• personalise website content and advertising
• send marketing where permitted
• request product reviews or customer feedback
• manage promotions and competitions
• maintain financial, tax and business records
• enforce our terms and protect our lawful interests
• comply with legal, regulatory and safety obligations

8. When you may deal with us anonymously

You may browse much of our website without identifying yourself.

You may also make a general product enquiry without providing more information than is reasonably necessary.

We may need to identify you where it is impracticable to deal with you anonymously, including when:

• processing an order or payment
• arranging delivery
• accessing an account
• handling a refund or warranty claim
• responding to a privacy request
• complying with legal requirements

9. Website accounts

If you create an account, we may store the personal information contained in your customer profile and order history.

You may be able to view or update certain information through the My Account section.

You are responsible for keeping your login details confidential and should notify Polish Up if you believe your account has been accessed without permission.

10. Contact forms, chat and enquiries

When you submit a contact form, use website chat, send an email or telephone Polish Up, we may retain the information necessary to:

• respond to your enquiry
• recommend suitable products
• prepare a quotation
• follow up an unresolved matter
• maintain business and customer-service records

Please avoid sending unnecessary sensitive information through website forms or chat.

11. Product reviews, comments and uploaded material

If you submit a review, comment, photograph or video, information that you choose to publish may become publicly visible.

We may collect your name, email address, IP address and browser information to administer submissions and reduce spam, fraud or abusive content.

Do not upload photographs containing personal information about another person without their permission. Images may also contain hidden metadata, including location data.

12. Marketing communications

Where permitted, Polish Up may send emails or other communications about:

• product information and instructions
• new products
• special offers
• discounts and promotions
• educational articles and videos
• replenishment or related-product suggestions
• review or feedback requests

We may use MailPoet or another email service provider to manage subscriptions and marketing campaigns.

You may unsubscribe at any time by:

• using the unsubscribe link in a marketing email
• contacting info@polishup.com.au

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to orders, payments, deliveries, safety notices, returns or account security.

Polish Up does not sell customer email addresses to third-party advertisers.

13. Abandoned carts

If you begin checkout, provide an email address or add products to your cart, we may use available information to:

• retain your cart temporarily
• help you continue checkout
• identify technical checkout problems
• send an abandoned-cart reminder where permitted

You may opt out of marketing-style cart reminders using the unsubscribe option provided.

14. Cookies and similar technologies

Cookies are small files or data records stored through your browser or device. We may also use pixels, tags, local storage and comparable technologies.

These technologies may be used to:

• operate the shopping cart and checkout
• remember login and account settings
• maintain website security
• remember preferences
• measure website traffic and performance
• understand product and page engagement
• measure advertising results
• display or improve relevant advertising
• detect fraud, spam and automated misuse

Essential cookies

Essential cookies support functions such as the shopping cart, checkout, account login, security and website operation. Blocking these cookies may prevent parts of the website from working correctly.

Analytics cookies

Analytics technologies help us understand how visitors use the website, including pages viewed, traffic sources, device categories and website errors.

Advertising cookies and pixels

Advertising technologies may help us measure campaigns, create advertising audiences, limit repeated advertisements and show more relevant advertisements on third-party platforms.

Preference cookies

Preference cookies may remember choices such as login status, display preferences or previously entered information.

15. Analytics and advertising services

Polish Up may use services including:

• Google Analytics
• Google Tag Manager
• Google Ads and Google Merchant Center
• Meta or Facebook advertising tools and pixels
• Microsoft Advertising and UET
• YouTube and embedded video services
• website performance and security services

These providers may collect device, browser, usage and advertising information according to their own privacy policies.

You may be able to manage advertising personalisation through your Google, Meta or Microsoft account settings and through your browser’s cookie settings.

16. Managing cookies

You can control or delete cookies through your browser settings.

Depending on your browser, you may be able to:

• block all or selected cookies
• delete existing cookies
• block third-party cookies
• receive a warning before cookies are stored
• limit cross-site tracking

Disabling essential cookies may affect your ability to log in, retain products in the cart or complete checkout.

17. Who we may disclose information to

We may disclose relevant personal information to service providers assisting us with:

• website hosting and maintenance
• WooCommerce and WordPress services
• Elementor website functionality
• payment processing
• fraud prevention and security
• email delivery and marketing
• analytics and advertising
• customer service and website chat
• order packing and fulfilment
• Australia Post and courier delivery
• accounting, taxation, insurance and professional advice
• IT support, backups and data storage
• debt recovery where legitimately required

We may also disclose information:

• where you have consented
• where required or authorised by law
• to investigate fraud, unlawful activity or a security incident
• to protect the rights, safety or property of Polish Up, its customers or others
• as part of a sale, restructuring or transfer of the business, subject to appropriate safeguards

Service providers should only receive information reasonably necessary to perform their function.

18. Delivery providers

We may provide delivery companies with information including:

• recipient name
• delivery address
• telephone number
• email address
• delivery instructions
• parcel and order references

Delivery providers may use this information to arrange delivery, issue tracking notifications, resolve delivery issues and meet transport or safety requirements.

19. Overseas processing and disclosure

Some technology, payment, cloud, marketing, security and communication providers may store or process personal information outside Australia.

Depending on the provider and service arrangements, countries may include:

• the United States
• Ireland or other European Economic Area countries
• the United Kingdom
• Singapore
• other countries in which a provider or its subcontractors operate

Service locations and subcontractors may change from time to time.

Where required, Polish Up will take reasonable steps in the circumstances to ensure overseas handling is consistent with applicable Australian privacy requirements.

20. Security of personal information

Polish Up takes reasonable technical and organisational measures intended to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include:

• password and account-access controls
• restricted administrative access
• secure website connections
• website monitoring and security tools
• software updates and maintenance
• backups
• payment processing through specialist providers
• staff and contractor access limited according to business need
• review of service providers where appropriate

No internet transmission or storage system can be guaranteed to be completely secure. Customers should also use strong passwords, protect their devices and avoid sharing account credentials.

21. Data breaches

If Polish Up becomes aware of a suspected data breach, we will assess and respond to the incident according to its nature, the information involved and applicable legal requirements.

Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, Polish Up will notify affected individuals and the Office of the Australian Information Commissioner as required.

22. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, taxation, accounting, consumer-protection, fraud-prevention, warranty or dispute-resolution purposes.

Retention periods may differ according to the type of information. For example:

• order and invoice records may be kept to meet legal and accounting obligations
• warranty records may be retained while a claim or potential claim remains relevant
• account details may be retained while the account remains active
• marketing information may be retained until you unsubscribe or it is no longer needed
• security logs may be retained for a reasonable security and investigation period

Where personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal and legitimate business-retention requirements.

23. Accessing your personal information

You may request access to personal information Polish Up holds about you.

To make a request, email info@polishup.com.au with:

• your name and contact details
• a description of the information requested
• information reasonably necessary to verify your identity

We will respond within a reasonable period.

In some circumstances, access may be refused or limited where permitted or required by law. If this occurs, we will explain the reason where legally permitted and advise of available complaint options.

We will not require more identity information than is reasonably necessary to verify the request.

24. Correcting personal information

Please contact us if personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading.

You may also be able to update certain account, billing or delivery information through the My Account section.

We will take reasonable steps to assess and correct information where appropriate. We do not charge for requesting correction of personal information.

25. Deleting an account or information

You may ask us to delete your website account or personal information.

We will comply where reasonably possible, but may need to retain certain information where required or permitted for:

• taxation and accounting
• order and transaction records
• consumer guarantees and warranties
• fraud prevention
• legal claims or disputes
• security and regulatory requirements

Closing an account may not automatically delete information contained in completed order, invoice, refund or warranty records.

26. Automated processing

Polish Up and its service providers may use automated systems to assist with:

• payment and fraud screening
• spam filtering
• website security
• product recommendations
• marketing segmentation
• advertising measurement

These systems generally assist with administration, security or marketing rather than making final decisions about an individual’s legal rights.

Where an automated result prevents an order or account action, you may contact Polish Up to request assistance or review.

27. Children’s privacy

The Polish Up website is intended for adults purchasing workshop, polishing, restoration and related products.

We do not knowingly seek personal information directly from children. A person under 18 should use the website only with the involvement and permission of a parent or guardian.

If you believe a child has provided personal information without appropriate permission, contact us so we can investigate.

28. Third-party websites and embedded content

Our website may contain links to third-party websites or embedded content such as YouTube videos, maps, social-media content or payment services.

Third-party websites and embedded services may collect information, use cookies or track interactions under their own privacy policies.

Polish Up does not control the privacy practices of independent third parties. We recommend reviewing their privacy information before providing personal information.

29. Privacy complaints

If you believe Polish Up has mishandled your personal information, contact us first so we can investigate.

Please provide:

• your name and contact details
• a description of the privacy concern
• relevant dates, order numbers or communications
• the outcome you are seeking

Send privacy complaints to:

Privacy Officer – Polish Up
Email: info@polishup.com.au
Telephone: 1800 780 666
Address: 7/42 Lysaght Street, Coolum Beach QLD 4573

We will acknowledge and investigate the complaint and aim to provide a response within 30 days. If more time is reasonably required, we will explain the reason and provide an expected response timeframe.

If the Privacy Act applies and you are not satisfied with our response, or we have not responded within a reasonable period, you may be entitled to complain to the Office of the Australian Information Commissioner.

OAIC website: www.oaic.gov.au

30. Changes to this policy

Polish Up may update this policy when our business practices, website systems, service providers or legal obligations change.

The current version will be published on this page with its last-updated date.

We recommend reviewing this policy periodically.

31. Contact Polish Up

Consolidated Supply Pty Ltd as trustee for Ravs Trust trading as Polish Up
ABN: 32 997 738 060
Address: 7/42 Lysaght Street, Coolum Beach QLD 4573
Telephone: 1800 780 666
Email: info@polishup.com.au
Website: www.polishup.com.au